Every OnePlan service is monitored 24 hours a day, 7 days a week, 365 days a year using monitoring services provided by Microsoft Azure. The following services are monitored:
Processor and Memory Usage
Hard Disk Usage
If a test fails, a monitoring notification is generated immediately. All notifications are sent directly to the OnePlan network operations team. OnePlan applies the following intervention timeframes after a monitoring alarm for all shared servers:
Five (5) minutes after alarm during business hours, 8:00 a.m.-6:00 p.m. (PST) Monday to Friday, US statutory holidays excluded.
Thirty (30) minutes after alarm outside of normal business hours.
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