Troubleshooting and FAQ

FAQs

• Why am I getting emails stating that my timesheet was not submitted? How do I stop getting them?
• How do I sort by WBS in Power BI?
• How do I enter vacation time request for another team member in My Work?

Account Troubleshooting

• Why am I unable to log into OnePlan?
• Why do we need separate service accounts?

Network Troubleshooting

• Generate a HAR file

Portfolio Troubleshooting

• Why can't I see Uncategorized items in the Portfolio view?

Work Plan Troubleshooting

• Why is my work plan locked?
• Why is my Plan Start Date not aligned with my Work Plan Start Date?

Resource Plan Troubleshooting

• Why do I see monthly data for the Resource Plans even after I turned on weekly settings?
• Why is the Exporting Resource Plans to Excel / CSV Page Unresponsive?

Financial Plan Troubleshooting

• Why does Detail row information not copy from one cost type to another in the Financial Planner?

Timesheet Troubleshooting

• How do I import tasks into an existing timesheet?
• Why are certain tasks not available in my timesheet?

Integrations Troubleshooting

• Is it possible to utilize filters on the SynchLookups strategy? (OnePlans Plans and SharePoint List Integration)
• Why is the the “Include in app” toggle in Power BI greyed out on all my Power BI workspaces for all service accounts?
• Why is the “Include in app” toggle in Power BI is greyed out?
• Why are my Power BI reports not refreshing?
• Why is Committed Effort not synching from the OnePlan Resource Plan to the Committed Effort field in the project General tab? (Power Apps)

Workarounds

• Workaround: unable to move cards in the activities board
• Workaround: Re-Order Resource Plan Types